With our new appointments features comes a whole new set of automated emails, designed to help you run your sessions with ease. You are also able to customize these email templates to fit your gym’s unique style.
These automated emails can be found under 'Communication' > 'Settings' > 'Automated Email' > 'Appointments'
Below is a list of automated email options specific to Appointments and a brief description of each:
|Email Template||Description||When is the email sent to clients?|
|Appointment Cancelled - Send to Client||Email affected clients when an appointment is cancelled.||Instantly|
|Appointment Cancelled - Send to Provider||Email the affected provider when an appointment is cancelled.||Instantly|
|Appointment Created - Send to Client||Notify clients of a new appointment booking||Instantly|
|Appointment Created - Send to Provider||Notify providers of a new appointment booking||Instantly|
|Appointment Follow-up||Send clients a message after attending an appointment||After X appointments*|
|Appointment Reminder||Remind clients of a new appointment booking||X hours prior to cancellation deadline*|
Membership Expiring - Appointment Sessions
|Alert a member their session membership is expiring||When only 1 session remains on membership|
Appointment Rescheduled - Send to Client
|Notify clients of a rescheduled appointment||Instantly|
Appointment Rescheduled - Send to Provider
|Notify a provider of a rescheduled appointment||Instantly|
* Sent based on settings configured within the automated email template
Tips & Tricks: You can also customize email templates specifically for each service from within the service configuration itself by selecting 'Manage Email Templates'.