We have 2 gyms using Wodify and we want to merge into 1 environment- what now?

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If you are a 2 location gym that is using 2 separate Wodify environments you have the option to merge into one environment. In this scenario, Wodify will need to work with both owners to verify if anything is changing with the merchant/business account, determine which environment will become inactive, and determine a date for the athlete transfer. 

In this scenario, Wodify WILL

  • Transfer payment information on a case by case basis (if the members are changing physical locations, payment information will NOT be transferred) 
  • Manually transfer athletes on a pre-determined date, agreed upon by both admins
  • Deactivate the original environment once the last Wodify invoice is successfully paid
  • Disable your automatic billing from the old environment on a pre-determined date

In this scenario, Wodify will NOT:

  • Assign member plans to the transferred athletes
  • Provide admin access to the new owners for the previous environment
  • Export reports or information from the previous environment
  • Re-create waivers or contracts in the new environment
  • Add or re-create retail products in the new environment
  • Transfer or cancel any active reservations
  • Disable any existing settings, including website integrations, SMS messaging, mass emails, automated emails, memberships
  • Be responsible for any unpaid invoices prior to the go-live date of the new environment
  • Be responsible for any failed transactions that do not attempt to re-run once the processor information has been removed from the original environment
  • Stop any payments from processing in the old environment

Once the athletes have been transferred, the new owner will need to:

  • Re-collect payment information if a payment transfer was not done
  • Re-assign member plans 
  • Have athletes sign new waivers and membership contracts

 

IMPORTANT: Please consider the following features in the environment that is being turned off during this transition:

  • Automated emails
  • Unpaid invoices
  • Class Reservations, including no-show and late cancellation fees and emails
  • Payroll
  • Auto-canceling classes
  • WOD Integration
  • Online Sales Portal
  • SMS keyword

 

IMPORTANT: Please consider taking these items with you before the environment is made inactive:

  • Existing Leads
  • Signed contracts and waivers
  • Retail products and inventory
  • Membership and financial reports
  • Online Sales Portal permalinks
  • Attendance reports

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