How can I prevent my Athletes from signing in to more sessions than their Membership allows?

Follow

You are able to prevent your athletes from signing in to more sessions than their membership allows, or limit the number of active reservations Unlimited athletes are able to have at one time, by enabling 'Membership Enforcement.'

To limit the number of active reservations an Unlimited athlete may have at one time: 

  1. Click 'Classes' > 'Settings' > 'Membership'
  2. Click 'Membership Enforcement'
  3. Click the 'Enable' button
  4. Click 'Enable' next to 'Unlimited Plans Restrictions'
  5. Enter the number of active reservations an Unlimited athlete may have at one time
  6. Click 'Save'

This option will prevent athletes on Unlimited plans from making multiple reservations for one day, or from making more reservations than they plan on actually using. 

To enable Membership Enforcement: 

  1. Click 'Classes' > 'Settings' > 'Membership'
  2. Click 'Membership Enforcement'
  3. Click the 'Enable' button

This option will prevent athletes with inactive membership plans from signing into the Coachboard or creating reservations. This also prevents athletes from signing into a class or making reservations in which they do not have a membership.

 

Important: If you have an active membership and are on the waitlist for a class but do not have a reservation, this wait list spot will NOT count against your membership or available sessions.

 

Once Membership Enforcement is enabled, you have the option to choose enforcement options for both Limited Contracts (e.g. 2x or 3x per week), or Session Memberships (e.g. punch cards)

Limited Contract & Sessions Enforcement Options:

  1. Count & Hide all Messages: this option will count your athlete's attendance but will not prevent them from signing in or making reservations beyond their limit. 
  2. Count & allow over sign-in but display warnings: The system will notify the athlete how many sessions they have used and how many are remaining, but will not prevent them from signing in. 
  3. Count & prevent sign-in if all sessions used in period: this option will prevent athletes from signing in or making reservations once they have reached their limit. 

TIP: Once all athletes at your box have an active membership assigned to their account within Wodify, enable membership enforcement and prevent sign-in if all sessions have been used. This will prevent you from losing revenue and will allow you to identify those members who should upgrade or renew their membership. 

Comments