IMPORTANT: This knowledge article is for GoEMerchant customers only.
A payment method is marked as a hard decline if a transaction is attempted with the given payment method one of the below error messages are returned:
| Response Message | Definition |
|---|---|
| PICK UP CARD | Issuer has revoked use of card |
| BAD GENERAL ACCT | Invalid Card Number |
| REVOKE AUTH ORDER | Customer Advised Bank to Stop Any Further Payments to Merchant |
| TRANS NOT ALLOW | Transaction Not Allowed to Cardholder |
| CARD EXPIRED | Contact Customer for Updated Expiry Date on Card |
Once a payment method is marked as a hard decline, transactions will NEVER be attempted with the card again.
Your athlete must re-enter a new payment method into Wodify in order to process future transactions.
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