What is a hard decline?

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IMPORTANT: This knowledge article is for GoEMerchant customers only.

 

A payment method is marked as a hard decline if a transaction is attempted with the given payment method one of the below error messages are returned:

Response MessageDefinition
PICK UP CARD Issuer has revoked use of card
BAD GENERAL ACCT Invalid Card Number
REVOKE AUTH ORDER Customer Advised Bank to Stop Any Further Payments to Merchant
TRANS NOT ALLOW Transaction Not Allowed to Cardholder
CARD EXPIRED Contact Customer for Updated Expiry Date on Card

Once a payment method is marked as a hard decline, transactions will NEVER be attempted with the card again.

Your athlete must re-enter a new payment method into Wodify in order to process future transactions.

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