IMPORTANT: This knowledge article is for GoEMerchant customers only.
A payment method is marked as a hard decline if a transaction is attempted with the given payment method one of the below error messages are returned:
Response Message | Definition |
---|---|
PICK UP CARD | Issuer has revoked use of card |
BAD GENERAL ACCT | Invalid Card Number |
REVOKE AUTH ORDER | Customer Advised Bank to Stop Any Further Payments to Merchant |
TRANS NOT ALLOW | Transaction Not Allowed to Cardholder |
CARD EXPIRED | Contact Customer for Updated Expiry Date on Card |
Once a payment method is marked as a hard decline, transactions will NEVER be attempted with the card again.
Your athlete must re-enter a new payment method into Wodify in order to process future transactions.
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